Let's say you hand in an iPhone XS Max in good condition to an Apple store Genius for inspection and a warranty claim. The Apple store Genius then either calls you back or shows you in person the psychical damage and says it will not be under warranty, when the iPhone was not in that condition when you surrendered it in for repair.
I'm going to hand in my iPhone XS Max for inspection and a warranty claim but I get this feeling they may do something like this.
Read more: Is it illegal for a merchant to do this?