Wednesday, May 21, 2014

Restoring iPhone/iCloud help?

Yesterday I dropped my iPhone 5, the screen cracked (badly) and the display went black but I could still hear Siri so I knew it was still working but the display had gone. Last night I was trying to look up answers and playing around with it a bit hoping to bring it back to life. One of the suggestions was to hold the power button and home button together, but that only ended up turning my phone off completely (I can no longer hear Siri or turn the phone on at all).

When I plug the iPhone into the computer, iTunes shows up and does recognise that my iPhone is plugged in which I am taking as a good sign. It also vibrates twice every 5 seconds and gets very warm. However, it does say it has trouble reading the contents of the phone and suggests I do a restore. When I choose this option in iTunes, I am told;

'Find My iPhone must be turned off before the iPhone can be restored. Go to iCloud settings on your iPhone and turn off Find My iPhone before restoring your iPhone,'

Obviously can't do that. On further research I found you can do it online by logging into iCloud. When I try to log in it says;

'Your Apple ID must be used to set up iCloud on an iOS device before you can use iCloud.com'.

Again, I can't do this. I'm confused. Can I basically not restore my iPhone then? I don't even know if restoring it would help. I'm not sure how serious the problem is yet.

I am taking it to the repair shop tomorrow but no clue whether it can be restored or not:(

Read more: Restoring iPhone/iCloud help?